Return Policy

Overview

This Return Policy applies to all purchases of digital products and services made through Plaxyronaimriz via the website plaxyronaimriz.ddd. Our products include the Balance Weekly Meal Guide, the Hormone-Support Recipe Collection, the Monthly Nutrition Coaching Pack, and any other digital content or resources we may offer from time to time. Because these are digital products that are delivered electronically (for example, by email or download link), they are not "goods" in the traditional sense and cannot be returned in the same way as physical items. This policy explains in detail your rights and our procedures regarding refunds, cancellations, and any issues with your purchase.

We are based in New Zealand and our policy is designed to be fair and consistent with the Consumer Guarantees Act 1993 (CGA) where applicable, while reflecting the nature of digital content. If you are a "consumer" under the CGA, you may have statutory rights that cannot be excluded or limited by this policy; those rights are preserved. This Return Policy forms part of our Terms of Use. By purchasing a product from us, you agree to this Return Policy. If you have any questions, please contact us using the details at the end of this policy.

Nature of our products

All products sold by Plaxyronaimriz are delivered in digital format. Our products include: (a) the Balance Weekly Meal Guide, a seven-day meal plan with shopping list and prep tips; (b) the Hormone-Support Recipe Collection, a digital collection of recipes; and (c) the Monthly Nutrition Coaching Pack, a four-week bundle of meal ideas and educational handouts. We may also offer other digital content or resources from time to time. All such products are delivered by electronic means (for example, email with a download link, or an email attachment).

Once you have received access to a product (for example, a PDF meal guide or a link to download content), you can view, download, and use it in accordance with our Terms of Use. Digital products are deemed "delivered" once we have sent you the download link, email attachment, or other means of access to your designated email address. Because the content can be copied and retained by you once delivered, we cannot "take back" the product in the way a physical item can be returned. For this reason, we do not offer refunds merely because you have changed your mind after receiving and accessing the product, unless we have specifically agreed otherwise in writing (for example, a pre-purchase guarantee we have advertised on our website or in our communications).

When you may be entitled to a refund

You may be entitled to a full or partial refund in the following circumstances:

• Non-delivery or failed delivery: If you have paid for a product and have not received the download link, email, or access within the time frame we specified (or within a reasonable time, such as 5 business days from the date of purchase or from the date we confirmed your order), please contact us. We will first attempt to resolve the issue (for example, by resending the link to the correct email address, or by providing an alternative method of delivery). If we cannot deliver the product for reasons within our control after making reasonable efforts, we will offer a full refund. You must contact us within a reasonable time (we suggest within 30 days of the expected delivery date) so that we can investigate. If the failure was due to an incorrect email address or other information you provided, we may still endeavour to deliver to the correct details before offering a refund.
• Defective or substantially incorrect product: If the product you received is defective (for example, the file is corrupted and cannot be opened with standard software, or significant content is missing or unreadable) or does not substantially match the description we provided on our website or at the time of purchase, you may be entitled to a refund or a replacement. Please contact us with details of the issue and, where possible, evidence (for example, a screenshot, a description of the error message, or the steps you took). We will investigate promptly and, if we agree that the product was defective or not as described, we will offer a full refund or provide a corrected version at no extra charge, at your choice. Minor errors (for example, a typo, a single recipe variation, or a formatting issue that does not materially affect use) do not automatically entitle you to a full refund, but we may offer a partial refund or correction at our discretion depending on the circumstances.
• Duplicate charge or billing error: If you were charged twice for the same product, or charged the wrong amount due to our error (for example, a pricing or system error), we will refund the duplicate or excess amount once we have verified the issue. Please contact us with your order details and, if possible, a copy of the charge(s) from your bank or payment provider. We will process the refund as soon as practicable after verification.
• Consumer Guarantees Act (New Zealand): If you are a "consumer" under the Consumer Guarantees Act 1993 (CGA), our digital products must be of acceptable quality, fit for any particular purpose you made known to us, and match their description. If they do not, you may have rights to a remedy (such as repair, replacement, or refund, depending on the nature of the failure and what is reasonable in the circumstances). We will comply with our obligations under the CGA. If you believe a product has not met these guarantees, please contact us and we will work with you to resolve the matter. Our policy above is intended to be consistent with the CGA; where there is any conflict, your statutory rights under the CGA prevail.

Refund process

To request a refund, please contact us using the contact details on our website (plaxyronaimriz.world), including: your full name; the email address used for the purchase; the product(s) purchased (for example, Balance Weekly Meal Guide, Hormone-Support Recipe Collection, or Monthly Nutrition Coaching Pack); the date of purchase (if known); and a clear description of the reason for your request (for example, non-delivery, defective file, or duplicate charge). If your request relates to a defective product, please include any evidence or description that can help us investigate (for example, a screenshot of the error or a description of what is missing).

We will acknowledge your request and respond within a reasonable time (typically within 5 to 10 business days). We may ask for additional information to verify your purchase and the issue (for example, confirmation of your email address or a copy of your order confirmation). If we approve a refund, we will process it using the same payment method you used for the purchase, unless otherwise agreed (for example, if that method is no longer available). Refunds may take 5 to 10 business days (or longer depending on your bank or payment provider) to appear in your account. We do not charge a fee for processing valid refunds. If we decline your refund request, we will explain our reasons in writing. If you are a consumer under the CGA and believe your rights have not been met, you may also contact the New Zealand Disputes Tribunal (www.disputestribunal.govt.nz) or seek independent legal advice.

No refund in other circumstances

We do not provide refunds in the following situations, except where required by law (for example, under the CGA):

• You have simply changed your mind after receiving and accessing the product.
• You have used or downloaded the product and no defect or delivery failure has occurred.
• The request is made more than 30 days after delivery and there is no ongoing defect or guarantee claim (we may still consider exceptional circumstances at our discretion).
• The request is fraudulent, abusive, or made in bad faith (for example, multiple refund requests for the same product or false claims).
• You have breached our Terms of Use in a way that disentitles you to a refund (for example, by sharing or reselling the product in violation of our terms).

If you are unsure whether your situation qualifies for a refund, please contact us and we will assess it on a case-by-case basis. We are committed to dealing with all requests fairly and in good faith.

Cancellations

If you have placed an order but have not yet received the product (for example, we have not yet sent the download link or email), you may request a cancellation. We will cancel the order and refund any payment received in full, provided the product has not already been sent. Once the product has been delivered (that is, once we have sent you the download link or other means of access), cancellation is not possible; any request for a refund will be considered under the refund criteria above (for example, defective product, non-delivery, or duplicate charge).

We do not offer subscription or recurring purchases at this time. If we introduce them in the future, the cancellation terms for those arrangements will be set out in the relevant product description, order confirmation, or subscription agreement, and we will ensure that you have a clear way to cancel in accordance with applicable law.

Partial refunds and replacements

In some circumstances we may offer a partial refund or a replacement instead of a full refund. For example, if a product has a minor defect that we can correct (such as a missing page that we can send to you), we may offer to send the correction and a partial refund to reflect the inconvenience, rather than a full refund. If you have purchased a bundle or multiple products and only one item is defective or not delivered, we may refund or replace only that item. We will always explain the options available to you and will not impose a partial refund or replacement without your agreement where a full refund is required by law.

Time limits

We ask that you contact us about any refund request within a reasonable time. For non-delivery, we suggest within 30 days of the expected delivery date so that we can investigate while records are readily available. For defective products, we suggest within 30 days of delivery (or within 30 days of discovering the defect if it was not apparent on first use). For duplicate charges or billing errors, we suggest as soon as you become aware of the issue. These time limits are guidelines to help us resolve issues efficiently; they do not affect your statutory rights under the CGA or other applicable law, which may allow you to bring a claim within longer periods. If you contact us outside these suggested periods, we will still consider your request but may be limited in our ability to verify the purchase or the issue.

Contact and disputes

For any questions about returns, refunds, or this policy, please contact us at Level 1/360 Remuera Road, Remuera, Auckland 1050, New Zealand, or via the contact form and contact details on plaxyronaimriz.ddd. We are committed to resolving issues fairly and in good faith. We will respond to your enquiry as soon as reasonably practicable. This Return Policy is part of our Terms of Use and is governed by the laws of New Zealand. If any part of this policy is held to be invalid or unenforceable, the remainder will continue in full force and effect. If you are not satisfied with our response, you may have the right to refer the matter to the New Zealand Disputes Tribunal or another dispute resolution body, or to seek independent legal advice, depending on your circumstances.