Privacy Policy

Introduction

Plaxyronaimriz ("we", "us", "our") operates the website plaxyronaimriz.world and provides nutrition information, meal guides, and related digital products aimed at supporting hormonal wellness. We are committed to protecting your privacy and handling your personal data in an open and lawful manner. This Privacy Policy explains in detail what personal data we collect, how we use it, who we share it with, how long we keep it, and what rights you have under applicable law, including the Privacy Act 2020 (New Zealand) and, where relevant, the General Data Protection Regulation (GDPR) for visitors from the European Economic Area and the United Kingdom.

This policy applies to all visitors to our website, users of our services, and purchasers of our digital products including the Balance Weekly Meal Guide, the Hormone-Support Recipe Collection, and the Monthly Nutrition Coaching Pack. By using plaxyronaimriz.world or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services or provide us with your personal data.

Who we are

Plaxyronaimriz is a business based in New Zealand, focused on providing educational content and digital resources related to nutrition and hormonal support. Our registered or principal place of business and contact address is Level 1/360 Remuera Road, Remuera, Auckland 1050, New Zealand. You can reach us using the contact details published on our website, including our contact form and the contact information displayed in the footer and on our contact section.

We are the data controller in respect of the personal data we collect through plaxyronaimriz.world and our services. This means we determine the purposes and means of the processing of your personal data. Where we use third-party service providers to process data on our behalf (for example, hosting or email delivery), we ensure that such processors act only on our instructions and in accordance with applicable data protection law.

What personal data we collect

We may collect and process the following categories of personal data, depending on how you interact with our website and services:

• Identity and contact data: This includes your name, email address, postal address (if you provide it), and any other contact details you give us when you fill in our contact form, request information about our meal guides or hormone balance resources, place an order for one of our digital products, or communicate with us by email or phone. We collect this data so that we can respond to your enquiries, deliver products, and maintain a record of our communications.
• Transaction and order data: When you purchase or express interest in our products (including the Balance Weekly Meal Guide, Hormone-Support Recipe Collection, and Monthly Nutrition Coaching Pack), we may collect information necessary to process your request, such as your name, email address, payment-related information (which may be processed by our payment providers and not stored by us in full), the product(s) ordered, the date and amount of the transaction, and delivery details. We use this data to fulfil orders, send digital downloads, manage refunds or disputes, and comply with tax and accounting obligations.
• Technical and usage data: When you visit our website, we may automatically collect information about how you use the site, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, time and date of access, time spent on pages, and click paths. We may use cookies, web beacons, and similar technologies as described in our Cookies policy. This data is used to operate and secure our website, analyse trends, and improve the user experience. Where possible, we use this data in an aggregated or anonymised form so that it does not identify you personally.
• Communication data: We keep records of your messages to us (for example, via the contact form or email) and our responses, where relevant to the provision of our services, the handling of your orders, or your enquiries about our nutrition and meal guide products. This helps us to provide consistent support and to resolve any disputes or complaints.
• Consent and preference data: Where you have given consent (for example, to the processing of your personal data via our contact form checkbox, or to the use of non-essential cookies), we may record your consent and the date it was given. We may also record any preferences you have expressed (for example, language or communication preferences) where we offer such options.

We do not collect sensitive personal data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily provide it in a message to us and we need it to respond to you. If you do provide such information, we will use it only for the purpose for which you provided it and in accordance with this policy and applicable law.

How we use your personal data

We use your personal data only for lawful purposes and where we have a valid legal basis under applicable data protection law. Specifically, we use your data for the following purposes:

• To respond to your enquiries and provide customer support: When you submit an enquiry via our contact form or by email, we use your name, email address, and the content of your message to respond to you and to provide information about our hormone balance content, meal guides, and products. This processing is necessary for our legitimate interest in communicating with our visitors and customers, or for the performance of steps prior to a contract where you are enquiring about a purchase.
• To process and fulfil orders: When you purchase one of our digital products (meal plans, recipe collections, or coaching packs), we use your contact and transaction data to process payment, deliver the product (for example, by sending a download link or email attachment), and send order confirmations and any follow-up communications necessary for the delivery or support of the product. This processing is necessary for the performance of our contract with you.
• To improve our website and services: We analyse how visitors use our website (for example, which pages are most viewed, how long users stay, and how they navigate) so that we can improve our content, design, and user experience. We use aggregated or anonymised data where possible. This processing is based on our legitimate interest in improving our services and the experience of our audience.
• To comply with legal obligations: We may use and retain your personal data where necessary to comply with applicable laws, regulations, court orders, or requests from competent authorities. This includes tax, accounting, and reporting obligations, and responding to lawful requests from law enforcement or other public bodies.
• To protect our rights and the rights of others: We may use your personal data to establish, exercise, or defend legal claims, to protect our rights and property, to enforce our Terms of Use, or to protect the rights and safety of our users and the public. This processing is based on our legitimate interests.
• To send service-related communications: We may send you messages that are necessary for the provision of our services, such as confirmation of receipt of your contact form submission, delivery of a product you have purchased, or important updates regarding your order or our services. These are not marketing communications and are sent where necessary for the performance of our contract or our legitimate interests.

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. We do not sell your personal data to third parties for their marketing or any other purpose. We do not use your data for direct marketing unless you have given us explicit consent and we have clearly indicated that purpose at the time of collection.

Legal basis for processing

Under the Privacy Act 2020 (New Zealand), we collect and use your personal data in accordance with the information privacy principles, including that we collect data only for a lawful purpose connected with our functions or activities, that we collect it only from you (or with your authorisation) where possible, and that we do not use or disclose it for purposes other than those for which it was collected, except in certain permitted circumstances.

Where the GDPR or UK GDPR applies (for example, if you are in the European Economic Area or the United Kingdom), we rely on one or more of the following legal bases for processing your personal data:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (for example, when you tick the consent checkbox on our contact form to the processing of your data in accordance with this Privacy Policy, or when you accept non-essential cookies where consent is required by law). You may withdraw consent at any time by contacting us; withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
• Contract: Where processing is necessary for the performance of a contract to which you are party, or to take steps at your request prior to entering into a contract (for example, to provide the meal guides or other products you have purchased, or to respond to a pre-purchase enquiry).
• Legitimate interests: Where processing is necessary for our legitimate interests (such as improving our website and services, communicating with you about your enquiries, ensuring security and proper operation of our site, and defending our rights), provided that your interests or fundamental rights and freedoms do not override those interests. You have the right to object to processing based on legitimate interests where applicable.
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (for example, tax or accounting requirements, or responding to lawful requests from authorities).

Who we share your data with

We may share your personal data with the following categories of recipients, only where necessary and in accordance with this policy and applicable law:

• Service providers: We may engage third-party service providers who assist us in operating our website, hosting our content, delivering emails, processing payments, or providing analytics or other technical services. These providers act on our instructions and are contractually bound to protect your data and use it only for the purposes we specify. We choose providers that we believe maintain appropriate security and data protection standards. Examples of the types of services they provide include web hosting, content delivery, email delivery, payment processing, and website analytics.
• Professional advisers: We may share your personal data with our lawyers, accountants, auditors, or other professional advisers where necessary for legal, regulatory, or compliance purposes (for example, in connection with a legal dispute, an audit, or a regulatory enquiry).
• Law enforcement and authorities: We may disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities when required by law, when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud or other illegal activity, or to respond to a valid legal process such as a subpoena or court order.

We do not transfer your personal data outside New Zealand unless we have put in place appropriate safeguards as required by applicable law. For example, if we use service providers located in other countries, we will ensure that the transfer is governed by standard contractual clauses approved by the relevant authorities, or that the destination country has been deemed to provide an adequate level of data protection. If you are in the European Economic Area or the United Kingdom and we transfer your data to a country that has not been deemed adequate, we will ensure that the transfer is subject to appropriate safeguards (such as the standard contractual clauses issued by the European Commission or the UK authorities) and that you can obtain a copy of those safeguards by contacting us. We do not sell or rent your personal data to any third party.

How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for which it was collected.

• Contact form submissions and general correspondence: We may keep records of your messages and our responses for a period of up to three (3) years from the date of the last communication, so that we can handle follow-up enquiries, resolve disputes, and establish or defend legal claims. After this period, we will securely delete or anonymise the data unless we are required to retain it for a longer period by law.
• Transaction and order data: We retain information relating to your purchases (including contact details, product ordered, date, and amount) for a period of at least seven (7) years from the end of the financial year in which the transaction occurred, to comply with tax and accounting obligations in New Zealand. After this period, we may delete or anonymise the data unless we need it for an ongoing legal or regulatory purpose.
• Technical and usage data: Raw technical data (such as IP addresses and log data) may be retained for a short period (for example, up to 12 months) for security and troubleshooting purposes. Aggregated or anonymised analytics data may be retained for longer for statistical and improvement purposes, as it no longer identifies you personally.
• Consent records: Where we are required to demonstrate that you have given consent (for example, for the use of certain cookies or for the processing of your data in a particular way), we may retain a record of your consent and the date it was given for the duration of the processing that relies on that consent, and for a reasonable period thereafter to comply with legal obligations.

When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be associated with you. If you have exercised your right to erasure, we will delete your data within the timeframes required by applicable law, subject to any exceptions that require us to retain it (for example, for legal claims or regulatory compliance).

Your rights

Depending on your location and the applicable law, you may have the following rights in relation to your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you and to be informed about how we use it. We will provide the information in a clear and commonly used format, subject to any exemptions that apply under the relevant law.
• Right to correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. We will take reasonable steps to correct the data without undue delay.
• Right to erasure: In certain circumstances (for example, where the data is no longer necessary, where you withdraw consent, or where the data has been processed unlawfully), you have the right to request that we delete your personal data. This right is not absolute and may not apply where we need to retain the data for legal or other legitimate reasons.
• Right to restrict processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data (for example, while we verify the accuracy of the data or where you have objected to processing and we are considering your objection).
• Right to object: Where we process your data based on our legitimate interests, you have the right to object to that processing on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, or for the establishment, exercise, or defence of legal claims.
• Right to data portability: Where the processing is based on your consent or on a contract, and the processing is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

In New Zealand, you also have the right to complain to the Office of the Privacy Commissioner (www.privacy.org.nz) if you believe we have interfered with your privacy. If you are in the European Economic Area or the United Kingdom, you may have the right to lodge a complaint with a supervisory authority in your country of residence or place of work.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy. We will respond to your request within the timeframes required by applicable law (for example, within one month under the GDPR, subject to any extension where permitted). We may need to verify your identity before processing your request. We do not charge a fee for responding to a request unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request in accordance with the law.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include: the use of secure hosting environments and encryption where appropriate (for example, HTTPS for data in transit); limiting access to personal data to those employees, contractors, or service providers who need it for the purposes described in this policy; regular review of our security practices and the practices of our service providers; and secure disposal of data when it is no longer needed.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials you use to access our services (if applicable) and for the security of your own devices when accessing our website. If you become aware of any unauthorised access to your data or any security concern relating to our services, please contact us promptly so that we can investigate and take appropriate action.

Children

Our website and products are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are under 16, please do not use our website or provide us with any personal data. If you are a parent or guardian and you believe that your child has provided us with personal data without your consent, please contact us and we will take steps to delete such information from our systems as soon as reasonably practicable.

Third-party links

Our website may contain links to third-party websites or services (for example, mapping services, external resources, or social media platforms if we add them in the future). This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policies of any third-party sites you visit. We do not endorse and are not responsible for the content, accuracy, or practices of third-party sites.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, our services, or feedback from our users. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically. If we make material changes that affect how we use your personal data, we may notify you by a notice on our website, by email (where we have your email address and where the change affects you), or by other appropriate means. Your continued use of our website or services after the effective date of the revised policy constitutes acceptance of the updated policy where permitted by law. If you do not agree with the updated policy, you may stop using our website and services and may contact us to request deletion of your data where applicable.

Contact us

If you have any questions about this Privacy Policy, our handling of your personal data, or if you wish to exercise any of your rights, please contact us at Level 1/360 Remuera Road, Remuera, Auckland 1050, New Zealand, or via the contact form and contact details provided on plaxyronaimriz.ddd. We will respond to your enquiry as soon as reasonably practicable and in any event within the timeframes required by applicable law.